VPNNu Getting Started

The entire process is completed through the user panel. Account creation, plan selection, subscription access, and client downloads all start there. This page does not provide static installation packages or display a subscription address for direct use. That helps you choose the correct platform version and ensures you copy the subscription details for the current account.

Before you begin, confirm whether your device runs Windows, macOS, Android, or iOS. Desktop systems usually use a full client, which can be controlled from the menu bar or taskbar after import. On mobile systems, approve the VPN configuration permission shown by the operating system during the first connection. The operating system manages this permission; it allows the client to establish a network connection and does not hand your system account to the client.

If you already have a client that supports the subscription format, you can keep using it and find its subscription import option in the steps below. If not, sign in to the user panel, open the download section, and get the client for your platform. Detailed coverage of installation, permissions, and protocol differences is available in the Technical Reference; this page focuses on the essential connection path.

Open the account creation page, enter the username and password you want to use, and submit the form. VPNNu requires a username and password, with no email address required. Use the username to access the user panel and the password to protect the account. A unique password stored in a trusted password manager is recommended.

After submission, the page opens the user panel. Check the top of the page or the account section to confirm that your current username is shown. If you are still on the login screen, sign in with the username and password you just created. Do not create multiple accounts: plans, subscriptions, and orders are tied to the account currently signed in, so switching accounts will hide the original service details.

Once you are in the panel, there is no need to look for a subscription link yet. Before a plan is activated, the overview may show only the account status and available plan options; this is expected. Open the Plans section next, and the subscription details will appear in the account overview after payment is confirmed.

In the Plans section of the user panel, you will find monthly subscriptions and data packages. Monthly subscriptions are ¥9.9/month with 60GB, ¥18/month with 250GB, and ¥28/month with 500GB; data resets monthly on the activation date. Data packages are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB, usable until depleted and permanently non-expiring.

Choose based on how you use the service, not just the total data allowance. Occasional web browsing, messaging, or brief access to services outside mainland China can start with a lower-data monthly subscription; frequent video streaming, file syncing, or extended work sessions call for more headroom. If usage varies and you want data to remain available across months, consider a data package. All plans support use on any number of devices, but simultaneously connected devices share the available data under the same account.

Open the plan you want to see its name, price, and payment methods on the order page. Payment is supported through Alipay, WeChat Pay, and USDT. Check that the plan and amount are correct, then follow the prompts to pay. Avoid repeatedly going back or submitting the order again; after payment, return to the user panel and wait for the order status to update.

If you selected the wrong data tier, first check whether the order has been completed, then contact support through a panel ticket to ask about available options. When upgrading a monthly subscription mid-cycle, the price difference is calculated against the remaining days. A 7-day money-back guarantee is also available; see the Terms of Use for the process and eligibility details.

After payment is confirmed, open the account overview in the user panel. Find the subscription section, where you can copy the subscription or import it into a client. The link is not tied to one fixed route; it syncs the routes currently available to your account. After reading it, the client organizes regions, route names, and connection settings into a selectable list.

After you copy the link, it is placed on the system clipboard. Do not open it in a browser or share it in public chats, forums, or screenshots. Because the link is tied to your account service, stop using the old link if it is shared accidentally and contact support through the user panel ticket system.

If you need to identify the link format in this guide, use the clearly invalid example below:

https://example.com/sub?token=YOUR_TOKEN

The address above only illustrates the structure and cannot connect to VPNNu. Your actual subscription must be copied from the account overview while signed in. If no subscription option appears, check that the order is complete, the plan is active, and the signed-in username matches the one used when ordering. If it still does not appear, submit a ticket from the panel instead of purchasing again.

Once you have the subscription link, let the client read it. The basic process is the same on every platform: get the appropriate client from the user panel, open its subscription or configuration page, choose import from a link, paste the copied address, save, and update. A successful import is indicated by a list of regions and routes in the client, not merely a visible string of link text.

The Linux client is also obtained from the user panel’s download section. Because network permissions and tray behavior vary widely between desktop environments, this page does not cover command-line configuration. For protocol selection or service-process troubleshooting on Linux, see the fuller explanation in the Technical Reference.

Once the client displays a route list, start with a geographically nearby region. There is usually no need to compare every route immediately; establish a stable connection first, then adjust it for your actual use case. After clicking Connect, wait for the client status to change from disconnected to connected, and watch for the VPN indicator in the system status area, menu bar, or taskbar.

When the connection status looks normal, do not rely only on whether a webpage opens. Visit the site’s IP Lookup page to view the current exit information. You can note the original region while disconnected, then connect to a route and refresh the page; if the exit region changes with the selected route, system traffic is passing through the client.

Next, open the website or app you actually need and check that pages load and login and content requests work normally. If the browser still shows a page from before the connection, close the old tab and reopen it, or clear that site’s cache. If one app fails while others work, the cause is usually that app’s cache, how it reads system proxy settings, or its per-app configuration—not a complete connection failure.

After verification, keep the stable route as a preferred choice. When switching regions, disconnect first, then select the new route and reconnect to avoid the client showing a stale status. The subscription list follows panel configuration updates; if route names change later, update the subscription in the client instead of creating another account or placing another order.

When something goes wrong, first determine whether there are no routes, the client cannot connect, or the connection works but a target app behaves abnormally. If there are no routes, return to Subscription Management, check that the link is complete, and update it manually. If connection fails, confirm the system VPN permission and try a route in another region. If only one app is affected, restart it and check its proxy or network settings.

If every route suddenly stops working, confirm that the plan is still active and that enough data remains. Monthly subscription data resets on the activation date each month, while data packages remain available until depleted. If the account is in good standing, quit and reopen the client, update the subscription, and try another route. Do not import the same subscription multiple times, as duplicate routes make troubleshooting harder.

If speeds fluctuate during the evening, compare routes in nearby regions and check whether the current activity includes large-file syncing, system updates, or high-definition streaming. Multiple connected devices share the account’s data and the available network bandwidth, so pause unnecessary background tasks first. A deeper discussion of packet loss, route topology, protocol selection, and peak-hour congestion is available in the Technical Reference.

If you still cannot identify the cause, open the Help Center and browse the “Connection and Troubleshooting” or “Speed and Routes” categories. When submitting a ticket, include your platform, the client’s current status, the selected region, and the steps you have already tried. Do not show the complete subscription link in ticket screenshots.

After the first successful connection, daily use does not require creating another account or importing the subscription again. Open the client, update the subscription, choose a route, and connect. Re-copy the subscription link from the user panel only when the list has not refreshed for an extended period, you switch devices, or the local configuration has been deleted.

When changing devices, sign in to the same account, get the client for the new platform from the user panel, and follow the import steps on this page. VPNNu supports use on any number of devices, so you do not need a separate account for each one. Data used across devices counts toward the same plan; monitor the data status in the panel when downloads or sync tasks run for long periods.

To explore the design trade-offs of Shadowsocks, VMess, Trojan, VLESS, Hysteria2, and TUIC, as well as how direct connections, relays, and dedicated routes affect latency and stability, read the Technical Reference. If your goal is simply normal use, all required setup is complete here; there is no need to change protocol parameters.